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RETURNS

RETURNS & REFUNDS
In the unlikely event that you are not completely satisfied with your order, you are entitled to return ordered items. This is with the exception of earrings and made to order sized items. Returns must be made within 14 days following the date of delivery to receive a refund. We must be notified of intended return within 7 days. Made to order pieces engraved with name or message are non returnable.
There may be additional charges incurred by ordering we cannot refund. These non-refundable charges include: any sales tax or duties payable on orders outside of the EU, and any additional insurance to cover return shipping. To return an item, please email us at info@elizabethraine.co.uk and we will send you returns procedure form.
Please clearly state when you email us your : order number, reason for return, and contact information including name, address, and daytime and evening telephone number, with return in subject menu of email sent. On receipt of your email, we will send you a Returns Code (RC) which you must write boldly and clearly on all external shipping packaging. Items must be sent back in all original packaging and any attached tags. 
The customer is responsible for all return shipping costs.
How to I return my order?
In the unlikely event that you wish to return your item, please send returns insured to our studio at the address provided on the packing slip.

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